1. When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
2. [Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
3. Taxes, Duties & Tariffs
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. Mode of payments
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.
5. Where will my order ship from?
6. Will I be charged customs for my order?
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
7. My order should be here by now, but I still don’t have it. What should I do?
neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
shipping will be at your own cost.
8. How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
9. How do I track my order?
10. I received a wrong/damaged product, what should I do?
quickly, please email us at email@example.com within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
11. What’s your return policy?
us know by contacting us at firstname.lastname@example.org!
12. Do you offer refunds?
these apply, please contact us at email@example.com with photos of wrong/damaged
items and we’ll sort that out for you.
13. Can I exchange an item for a different size/color?
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at firstname.lastname@example.org within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a